Mediocre is a decent word to use to describe Jacksonville's downtown experience. It's spread out, there are some homeless sections, and it's not altogether a huge destination, but it's also an inexpensive place to visit with several entertainment options. And if you count the South Bank and Five Points as part of downtown, it stacks up mediocrely with other cities of around 1 million people.
As far as schools, I'd vote for mediocre. It's not the worst but it's not very good. Police, parks, roads, sidewalks, public spaces, private partnerships, poverty, race, etc. Nothing special. Not even a tall building or orange-roofed landing to distinguish us.
I want to agree with my new acquaintance that Jacksonville is, in fact, fairly mediocre. In lots of ways. But that's not entirely bad all the time, and it's also fairly typical of large metro areas. I guess some of us would like it to become better than mediocre. Maybe someday. Until then, read articles on this website to discover ways to fix Jax.